There’s an old saying that the “customer is always right,” but it doesn’t mean that the customer is always telling the truth. Case in point:
Recently someone approached the Info desk. He was looking for an automotive repair book, let’s say for a 1995 Ford Taurus. He gave me an approximate title and I looked it up in the library catalogue.
“This one?” I asked, showing him the book cover on the screen.
“No, that’s not it – I just returned it last week,” he said. “Try this,” and he offered a variation.
“Yes, that’s it,” he affirmed when I showed him the next cover. “I just returned it last week.”