We have several such extensions at my workplace, and just for fun, I dialed the library's main number to verify what directions people receive when they call. After being informed of our name of business, customers are advised to:
- press 0 for an operator at any time
- press 1 for Branch 1
- press 2 for Branch 2
- press 3 for Branch 3
- press 5 for information on renewing materials
- dial the 3-digit extension of the party they wish to reach, assuming they know what the extension is
- press 8 for a staff directory
Still, I am puzzled. Why, you ask? For this simple reason: not infrequently we receive calls at the Information Desk that go like this:
Me: X Library, Susan speaking. How may I help you?
Customer: Could I please have extension 1-2-3?
Of course I really say 'yes' and put them through, but it boggles my mind why they dial my extension when they know the extension they want to reach.
I like to think I'm a fairly intelligent person, but if anyone can explain this to me, I'd be most grateful!